Our Policies

Shipping Policy

Local Pick-Up at Auburn, NSW

You can order online and arrange a suitable day and time to pick-up

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Australia-Wide Shipping

• Free standard tracked shipping on orders over $70 

• Flat rate $10 for orders under $70

• Delivery times:

  • Standard: 5–7 business days

  • Busy periods (Easter & Christmas): 7–14 business days

• For urgent orders, please contact us so we can assist.

 

New Zealand Shipping

• Free tracked shipping on orders over $100

• Flat rate $15 for orders under $100

• Delivery times:

  • Standard: 10–14 business days

  • Busy periods: 14–20 business days

• For urgent orders, please contact us for assistance.

 

International Shipping (Other Countries, including USA)

• Free tracked shipping on orders over $150

• Flat rate $20 for orders under $150

• Delivery times:

  • Standard: 14–25 business days

  • Busy periods: 25–30 business days

• For urgent orders, please contact us.

 

General Shipping Information

• All parcels are sent via Australia Post.

• We do not offer Express Post due to stock availability.

• Tracking numbers are provided for all shipped orders.

 

Returns Policy

You can purchase with confidence knowing our collections are high-quality and bespoke. However, if you are not 100% satisfied, please contact us at help@mewmewbrand.com for a refund, exchange, or store credit.

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Terms of Return

• Contact us within 14 days of receipt

• Product must be unworn and in re-sellable condition

• Return postage is the responsibility of the buyer

 

Wrong Size

We understand that sizing can vary between countries and brands. Please double-check the sizing charts before ordering. If the size is incorrect, you can request a return or exchange — postage is at the buyer’s expense.

• Unsure about sizing? Contact us for advice before ordering.

 

Faulty Items

If you receive a faulty item, contact us immediately. We will arrange a return and replacement at no extra cost.

 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mewmewbrand.com (the “Site”).

 

Personal Information We Collect

Device Information:

• Collected automatically as you browse the site (browser, IP address, time zone, cookies, visited pages, referring sites).

• Collected using technologies like cookies, log files, and web beacons.

 

Order Information:

• Collected when you make a purchase: name, billing & shipping address, payment details, email, and phone number.

Together, Device Information and Order Information are considered your Personal Information.

 

Do Not Track

We do not alter data collection or use practices if your browser sends a Do Not Track signal.

 

Data Retention

We maintain your Order Information for our records unless you request deletion.

 

Changes

This Privacy Policy may be updated periodically to reflect changes in practices, legal requirements, or operational needs.

 

Contact Us

For questions, complaints, or more information about our privacy practices, please email: help@mewmewbrand.com