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Our Policies

SHIPPING 

Australia wide

  • Free tracked shipping on orders over $50 (standard shipping) 

  • Flat rate of $10 for orders under $50

  • Allow 7-14 days for standard delivery (however, with lockdown, it may take longer) 

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New Zealand wide

  • Free tracked shipping on orders over $100 (standard shipping)

  • Flat rate of $15 for orders under $100 anywhere in NZ 

  • Allow 10-14 days for delivery (however, with COVID, it may take longer)​

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International

  • Free tracked shipping on orders over $150 (standard shipping)

  • Flat rate of $20 for orders under $150 anywhere in NZ 

  • Allow 10-14 days for delivery (however, with COVID, it may take longer)

RETURNS

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​You can purchase with confidence that our Collection is of great value and quality. 

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However, if you are not 100% satisfied with your purchase.  Please reach out to us via email on  help@mewmewbrand.com for a complete refund, exchange or credit.

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Terms of Return

  • Product has no sign of wear

  • Product is in re-salable condition

  • Return postage cost is at buyer's expense

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Sizing

It is important that you take note of the sizing for your furbaby.  Should you purchase the wrong size, return postage is at the buyer's expense.  

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