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Our Policies

SHIPPING 

Free pick up - Auburn NSW Sydney

  • If you live in or around Auburn, NSW you can order online and a suitable meet/pick up location can be arranged upon checkout.

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Australia wide

  • Free tracked shipping on orders over $50 (standard tracked shipping) 

  • Flat rate of $10 for orders under $50

  • Allow 5-7 business days for standard delivery

  • Allow 7-14 business days during busy period (Easter & Christmas)

  • If your order is urgent please reach out to us so we can assist.

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New Zealand wide

  • Free tracked shipping on orders over $100 (standard tracked shipping)

  • Flat rate of $15 for orders under $100 anywhere in NZ 

  • Allow 10-14 business days for delivery

  • Allow 14-20 business days during busy period (Easter & Christmas)​

  • If your order is urgent please reach out to us so we can assist.

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International

  • Free tracked shipping on orders over $150 (standard tracked shipping)

  • Flat rate of $20 for orders under $150 anywhere in the USA

  • Allow 14-25 business days for delivery

  • Allow 25-30 business days during busy period (Easter & Christmas)

  • If your order is urgent please reach out to us so we can assist.

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GENERAL SHIPPING INFORMATION

  • We do not offer Express Post due to our stock availability. If you require your order urgently, let us know and we can assist as best way we can.

  • All parcels sent out from Mewmew Brand is via  Australia Post and Sendle depending on your location.

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RETURNS

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​You can purchase with confidence that our Collection is of great value and quality. 

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However, if you are not 100% satisfied with your purchase.  Please reach out to us via email on  help@mewmewbrand.com for a complete refund, exchange or credit.

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Terms of Return

  • Product has no sign of wear & tear

  • Product is in re-salable condition

  • Return postage cost is at buyer's expense

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Wrong Size

We would hate for you to order the wrong size for you or your pet. Should this happen to you, and you require an exchange or return, please note that return postage is at the buyer's expense. 

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We receive many orders from New Zealand and now USA and we understand that you may get the size wrong for your pet from time to time, due to different size pet clothing everywhere.  We strongly emphasise that you take extra extra time to read the sizing of the pieces on our Mewmew Brand website before making your purchase for your fur-baby.

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If you are unsure of the size we are happy to assist you. 

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Faulty Item 

Should you receive an item/piece that is faulty. Contact us immediately so we can arrange a return and replacement.

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