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Our Policies

SHIPPING 

Free pick up - Auburn NSW Sydney

  • If you live in or around Auburn, NSW you can order online and a suitable meet/pick up location can be arranged upon checkout.

Australia wide

  • Free tracked shipping on orders over $50 (standard tracked shipping) 

  • Flat rate of $10 for orders under $50

  • Allow 5-7 business days for standard delivery

  • Allow 7-14 business days during busy period (Easter & Christmas)

  • If your order is urgent please reach out to us so we can assist.

New Zealand wide

  • Free tracked shipping on orders over $100 (standard tracked shipping)

  • Flat rate of $15 for orders under $100 anywhere in NZ 

  • Allow 10-14 business days for delivery

  • Allow 14-20 business days during busy period (Easter & Christmas)

  • If your order is urgent please reach out to us so we can assist.

International

  • Free tracked shipping on orders over $150 (standard tracked shipping)

  • Flat rate of $20 for orders under $150 anywhere in the USA

  • Allow 14-25 business days for delivery

  • Allow 25-30 business days during busy period (Easter & Christmas)

  • If your order is urgent please reach out to us so we can assist.

GENERAL SHIPPING INFORMATION

  • We do not offer Express Post due to our stock availability. If you require your order urgently, let us know and we can assist as best way we can.

  • All parcels sent out from Mewmew Brand is via  Australia Post and Sendle depending on your location.

RETURNS

​You can purchase with confidence that our Collection is of great value and quality. 

However, if you are not 100% satisfied with your purchase.  Please reach out to us via email on  help@mewmewbrand.com for a complete refund, exchange or credit.

Terms of Return

  • Reach out within 14 days of receipt of product

  • Product has no sign of wear & tear

  • Product is in re-salable condition

  • Return postage cost is at buyer's expense

Wrong Size

We would hate for you to order the wrong size for you or your pet. Should this happen to you, and you require an exchange or return, please note that return postage is at the buyer's expense. 

We receive many orders from New Zealand and now USA and we understand that you may get the size wrong for your pet from time to time, due to different size pet clothing everywhere.  We strongly emphasise that you take extra extra time to read the sizing of the pieces on our Mewmew Brand website before making your purchase for your fur-baby.

If you are unsure of the size we are happy to assist you. 

Faulty Item 

Should you receive an item/piece that is faulty. Contact us immediately so we can arrange a return and replacement.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mewmewbrand.com (the “Site”).

Personal information we collect
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to us as well as information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase, or attempt to make a purchase, through the site, we collect certain information from you. This includes your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

Do not track
Please note that we do not alter our site’s data collection and use practices when we see a 'Do Not Track' signal from your browser.

Data retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@mewmewbrand.com.

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