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Our Policies

SHIPPING 

Australia wide

  • Free tracked shipping on orders over $65 (standard shipping) 

  • Flat rate of $10 for orders under $65

  • Allow 7-14 days for standard delivery (however, with lockdown, it may take longer) 

New Zealand wide

  • Free tracked shipping on orders over $100 (standard shipping)

  • Flat rate of $20 for orders under $100 anywhere in NZ 

  • Allow 10-14 days for delivery (however, with COVID, it may take longer)

Everywhere else

  • Free tracked shipping on orders over $100 (standard shipping)

  • Flat rate of $20 for orders under $120 

  • Allow 15-20 days for delivery (however, with COVID, it may take longer)

A kind reminder that orders are made to order, please refer to the "shipping" in product description. 

RETURNS

​You can purchase with confidence that our Collection is of great value and quality.  However, if you are not 100% satisfied with your purchase.  Please reach out to us via email on  help@mewmewbrand.com for a complete refund, exchange or credit.

Terms of Return

  • Product has no sign of wear

  • Product is in re-salable condition

  • Return postage cost is at buyer's expense

Sizing

It is important that you take note of the sizing for your furbaby.  Should you purchase the wrong size, return postage is at the buyer's expense.